360 Services is a unique service package to support the processes and business of our pulp customers. We provide our pulp customers with supply chain, sustainability and business development services, as well as technical customer support by phone and, if necessary, on-site. In addition, Metsä Pulp Online serves our customers 24/7.
Technical expert services for pulp customers
Technical expert services provide you with our in-depth technical knowledge and expertise, helping to improve the performance of products made from Metsä pulp. Our technical expert service answers technical questions and offers training related to the characteristics of the products.
The service analyzes and compares the characteristics of different types of pulp, so that you can choose the pulp that best suits the desired characteristics of your end product. The service utilizes the Furnish Improvement Tool (FIT), which helps to understand the differences between different types of pulp and compare the technical characteristics of the papers.
In addition, we offer Metsä Learning Hub for our customers, which includes online courses that you can use to develop your own skills.
Field services for pulp customers
In the field service, we will help you optimize the processing of Metsä pulp and improve the energy efficiency of your production.
The simulation program is used to optimize the result according to your needs. The goal may be to improve quality, reduce raw material costs, product development or avoid test runs.
Our refining audit service helps you fine-tune the pulp refining process to make the most of the fibre properties in terms of furnish cost structure and energy efficiency. The service uses our Furnish Optimization and Refining Evaluation tool (FORE) to analyse your current pulp refining performance and makes recommendations on how to improve it, allowing you to reach your quality and productivity targets.
In the field service, our experts come to the customer's production plant to familiarize themselves with the processes as well as the machines and equipment in use. Detailed analysis of the process ensures that you get the maximum benefit from Metsä pulp.
Metsä Pulp Online
With Metsä Pulp Online, you can check your pulp deliveries and receive sustainability information 24/7, anywhere in the world. The platform is easy to use and fast, and the service gives you access to quality and delivery information, waybills and invoices for the products you order. You can also print the reports you need at a time that suits you best.
Start using our expert services now for extended efficiency in your own operations. Contact your Metsä Fibre Representative to receive more guidance on how to use and integrate our pulp customer support services into your business.
R&D services for pulp customers
Research and development services provide you with expert assistance for demanding research and development projects that require in-depth fiber expertise. Collaborative innovation and benchmarking offer a wide range of benefits for the development of your production and business.
Sustainability services for pulp customers
With the help of the sustainability service, you can ensure that the products you manufacture from Metsä pulp comply with the sustainability requirements. We offer our pulp customers training and support on various sustainability themes, such as applying for certificates.
We also offer the opportunity for a Metsä Experience forest visit, which is an interesting, informative and engaging way to learn about the origin of the raw materials you use. During the visit, you will get to know responsible forest management, the origin of the wood, various felling methods and forest regeneration methods, as well as the production of pulp at the Metsä Fibre pulp or bioproduct mill. Each Metsä Experience visit is tailored to the needs of the participants.
Supply chain services for pulp customers
Our supply chain services provide you with global, efficient, responsible and reliable pulp deliveries. As part of the service, there is also the possibility of tailor-made consignment stock services, where we manage the pulp warehousing according to the customer's instructions. Invoicing is based on the amount of pulp used by the customer.
The Radio Frequency Identification (RFID) tag attached to the pulp unit provides you with an efficient and reliable way to track your pulp deliveries. Each pulp unit leaving our mills is automatically assigned an RFID tag, which contains batch and quality information stored in the Metsä Pulp Online service.
With our 360 service package, you can add value to your company's operations. Contact your Metsä Fibre representative for more information on how to make the most of our services for you.