360 Service is a unique service package to support the processes and business of our sawn timber customers. We provide our sawn timber customers with supply chain, sustainability and business development services, as well as technical customer support by phone and, if necessary, on-site. In addition, Metsä Timber Online serves our customers 24/7.
Technical expert services for sawn timber customers
Technical expert services provide you with our in-depth technical knowledge and expertise, helping you to choose the sawn timber products that best suit your needs and improve the performance and competitiveness of your business.
Timber Performance Analysis combines process data from the customer with data from the mill that supplied their sawn timber. Modern data analysis techniques are used to identify ways to increase efficiency across the value chain and improve product quality.
Our sawmills take care of material efficiency and production continuity to ensure the uniformity of the products.
In addition, we offer you the Metsä Learning Hub for our customers, which includes online courses that you can use to develop your own skills.
Field services for sawn timber customers
In the field services, we help you optimize the efficiency of your production. Our experts come to the customer's production plant to familiarize themselves with the processes as well as the machines and equipment in use. The detailed analysis of the process ensures that you get the maximum benefit from the Metsä sawn timber, while at the same time identifying potential areas for development, for example, in relation to occupational safety.
Supply chain services for sawn timber customers
Supply Chain services provide sawn timber customers with efficient, responsible and reliable sawn timber deliveries worldwide. The service includes customer-specific supply chain planning from preparation to storage solutions.
Metsä Timber Online
Metsä Timber Online is a digital solution where you can browse, order and track all sawn timber products in one place and on any device. The easy-to-use Marketplace interface allows you to choose from a wide range of products and change the delivery time and destination. The service has comprehensive functions for online orders, product information, technical information and pricing.
Track & Trace allows you to track timber shipments and deliveries in real time. Purchase history as well as order and transport documents are automatically saved for later use.
Sustainability services for sawn timber customers
With the help of the sustainability service, you can ensure that the Metsä sawn timber you purchase complies with the responsibility requirements. We offer our sawn timber customers training and support on various sustainability themes, such as applying for certificates.
We also offer the opportunity for a Metsä Experience forest visit, which is an interesting, informative and engaging way to learn about the origin of the raw materials you use. During the visit, you will get to know responsible forest management, the origin of the wood, various felling methods and forest regeneration methods, as well as the production of sawn timber at the Metsä Fibre sawmill. Each Metsä Experience visit is tailored to the needs of the participants.
With our 360 service package, you can add value to your company's operations. Contact your Metsä Fibre representative to learn more about how you can make the most of our services for sawn timber customers.