Metsä Wood Online

Why Metsä Wood Online

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  Fast and easy buying

  

  Fast and easy buying

  We want to ensure that Metsä Wood Online’s modern order process is an easy and pleasant experience.
  
  Even if you have never used Metsä Wood Online before, making the first order is simple.

  “Using Metsä Wood online is very simple, because you have different choices: the type of material, the week of delivery and the material you want to order,“ says Gertrud Gruber from the buying department of Panalex.

  “Placing an order is quite fast, you just select the different dimensions and amounts – normally it takes only a few minutes.” The orders are saved as templates, with which it is easy to make repetitive orders if needed.

  ”I like that I can place orders with a few clicks. It’s also a great advantage to see the estimated delivery time,” says Gruber.

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  Instant confimation

  

  Instant confimation

  Metsä Wood Online is open 24 hours every day, including national holidays. It is independent of time, place and people. However, Metsä Wood Online is not just any other online shop: every user organization has their own tailored view with pricing and quantities agreed upon with Metsä Wood’s sales.

  Orders can be placed at Metsä Wood Online any time of day, and the order confirmation will be in your inbox right away. Orders are then processed without a contact person needing to accept the order first.

  “In my opinion, it is helpful to receive the instant order confirmation via email, because then you can check it immediately. And if there is something wrong, you can react quickly,” says Gertrud Gruber from the buying department at Panalex.

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  Documentation in one place

  

  Documentation in one place

  Documentation is always kept safe in Metsä Wood Online. Whenever someone from your organization needs access to order confirmation or statistics in order amounts, the information can be found in Online.

  Even if the person responsible for using Metsä Wood Online is on holiday or changes jobs, all the documents are still safe and easy to find. Thus, the new person responsible is ready to start work without having to look for old documents and data from the depths of servers.

  ”Online is a must when covering for colleagues during holidays. If a customer asks a question regarding their order and a colleague has placed the order, I can also see what is going on with it,” says Janne Siipola, Kesko K-Puu’s Sales Advisor.

  In Metsä Wood Online, you can find every detail from purchase stage to payment in one place. Account summary helps to see statistics regarding orders, for example their frequency and delivery times, and handy graphs are always available.

  ”You can see the past and present situations and the estimated date of completion. I keep track of what has been going on,” tells Siipola.

  All documents are stored automatically and can be easily accessed whenever needed. The documents are helpful for example when preparing for quarterly meetings with your sales contact.

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  Real-time information

  

  Real-time information

  With Metsä Wood Online, managing production and business is swift and future planning is easier with real-time information independent of time and place. You can always see products and prices, factory specific product availabilities and dimensions as agreed and allocated to you.

  Metsä Wood Online has always the best deal and right products based on mutual negotiations and annual contract with Metsä Wood sales representative. User also sees on a weekly basis, which products are available at the time and what sized can be ordered at any which time.

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  Transparency in production and deliveries

  

  Transparency in production and deliveries

  In Metsä Wood Online, you always find your orders’ estimated time of arrival (ETA).
  Better yet, whenever the ordered products are transported by sea, Metsä Wood Online provides a direct link to live track the delivery, as well as selected ground transportation companies.

  You will always have an up-to-date estimated time of arrival (ETA) for your orders to help you be better prepared for unloading. In Metsä Wood online, you have transparency to see when the deliveries are

  • in planning
  • in production
  • to be delivered and
  • leaving the factory.

  ”The Track&Trace functionality works best when one customer has several projects and ongoing orders. Everything can be viewed at once with arrival times and amounts, and the current status of each order,” explains Janne Siipola, Kesko K-Puu’s Sales Advisor.

  ”Additions and changes to orders are easy, when all the order information is available fast.”